Social Security Administration Warns Of Texting Scam - News and Weather For The Quad Cities -

Social Security Administration Warns Of Texting Scam


The Social Security Administration has issued a warning that there is a texting scam that involves people who have the "Direct Express" card.

The Direct Express card is the U.S. Treasury's alternative to direct deposit for people who do not have a bank account.

Electronic payment became mandatory earlier this year.

The text message appears to be from Direct Express and provides the individual a number to call.

When the individual dials the number, a recorded message states, "You are calling the Direct Express MasterCard verification service and due to an internal error and to avoid suspension of your card, push 1 to get verified".

The message then states that the card has been suspended and directs the listener to enter their 16-digit card number, expiration date and PIN.

The Social Security Administration wants the help of community organizations to inform the public:

· Do not call the phone number or divulge their card information.

· Direct Express Customer Service's phone number is 1-888-741-1115 and the beneficiary should contact them if they have concerns about the security of their Direct Express card.

· If a beneficiary experiences an unauthorized withdrawal/transaction on their account, they should immediately contact Direct Express Customer Service to dispute the unauthorized transaction.

· The Social Security Administration cannot assist with breaches of use of the card nor can they replace funds lost. The matter must be resolved with Direct Express Customer Service.