Post Office Enforces Parcel Policy - News and Weather For The Quad Cities -

Post Office Enforces Parcel Policy

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After getting hundreds of reports of missing packages, the Davenport Post Office said it had no choice but to take action. Davenport mail carriers are no longer allowed to leave packages on doorsteps. They must now be left in your mail box instead. And if they are too big to fit in the mail box, the carrier must take it back to the post office and notify you that he or she did so.

The post office said the policy is not a new one, but the enforcement of it is. Davenport Postmaster Anthony Harris said the Postal Operations Manual states packages should not be left at the time of delivery if they are not secure. However, it is up to the post office to enforce the policy. 

Harris said since beginning the new enforcement effort a few weeks ago, the results have been positive.  

"Since we instituted the policy and started enforcing it, we haven't had probably three calls of packages that haven't showed up," Harris said. "So the policy is working." 

Harris added the enforcement does create more work for his staff, but it is worth ensuring the customers are getting the packages they're supposed to be getting.

Some customers said having to go to the post office to pick up their packages has been an inconvenience. But many said the inconvenience is worth it if it minimizes the risk of their packages going missing.

For those who do not want to be inconvenienced with a trip to the post office, employees have forms on hand for anyone to sign stating they prefer to have their packages left at their home. The forms release the post office of any liability if the package goes missing.

In addition to benefiting the customers, Harris said the new enforcement is saving the post office money because it would occasionally have to pay for the missing packages.

Harris said USPS Consumer Affairs is discussing enforcing the policy throughout the postal district that includes Davenport as well as other cities in Iowa and Illinois. There's no word yet on when that decision would be made.

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