Local Healthcare Enrollment Sessions Start In QCA - News and Weather For The Quad Cities -

Local Healthcare Enrollment Sessions Start In QCA


Technical glitches are plaguing the Affordable Care Act in its first week. The www.healthcare.gov website was taken down temporarily once again overnight so technology experts could try to fix software.      

Major glitches during the online registration process have been reported for a week now. The administration said demand was five times higher than what was expected and crashed the system.   

Beyond that, this is a major change for many people. Now, local healthcare providers have set up hotlines and are hosting help sessions and there are a lot of questions.    

Tuesday was the first of many to get questions answered, but there are a few road bumps.  

"It's so vague, and the system has a glitch already," Greg Davis says of the healthcare site. 

Davis is one of many coming through at the Moline Public Library Tuesday looking for help.  

"A whole bunch of people out there just don't know what's really going on," he says, "I hear mixed emotions of what is this going to be, they're going to fine us, some of the things I had the same questions on." 

He's not alone; many others have a lot of questions about health insurance and the Medicaid expansion. 

"We're getting mixed signals," Carla Sphar says, "The Medicare book that came out in the last couple weeks doesn't really answer any of my questions." 

While some of their questions are getting answered, there are still a lot of problems to work out.  

"What people really want to know is how much is it going to cost me? They really want to have health insurance, the problem is we can't really tell them how much it's going to cost them until all their information is entered into healthcare.gov," Genesis Health Navigator Jennifer Busch says. 

That's hard to do with a website that's not working. 

"I tried it online, I didn't have any luck," Davis says. 

For now, health insurance counselors are doing their best to answer as many questions as they can, and they hope to be able to start helping people sign up once the website is up. 

"We're learning all the time about this program," Busch says, "We're pioneers here, this is new to the whole country."

The following locations will be hosting help sessions for Affordable Healthcare Act enrollment:

Rock Island Main Library - 401 19th Street, Rock Island, 2nd Floor rotunda area

Tuesdays, Oct. 8, 15, 22 and 28, from 9:00 am to noon

Thursdays, Oct. 10, 17, 24 and 31, from 2:00 pm to 5:00 pm 

Rock Island Southwest Branch Library - 9010 Ridgewood Road, Rock Island, Community Room

Wednesdays, Oct. 9, 16, 23 and 30, from noon to 3 pm 

Counselors from the Rock Island County Health Department will also be available at the Rock Island Southwest Branch Library on Tuesday, Oct. 15 from 1:00 pm to 7:00 pm and at the Rock Island Main Library on Thursday, Oct. 17, from 9:00 am to 1:00 pm 

Moline Public Library

Tuesdays, October 8-December 3 from 9 a.m. to Noon in the Gold Room 

Moline Township Town Hall - 620 18th Street, Moline, IL

October 9th from 12-4PM and on October 11th from 4-8PM


Patrons with questions about enrollment may call Genesis Health System at 563-421-ENRL or UnityPoint Health at (309) 779-4584.


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