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UPS Ride-Along

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The journey starts as early as 8:30 a.m. for Paul Hoffman.  When some of us are on our way to work, he's already rolling around town delivering packages.  With the holidays approaching, he has more packages than usual to deliver.

"Every day I have to deliver all the packages loaded on this truck," said Paul Hoffman.  "There is sometimes where it will reach as high as 500 pieces. It just depends. It's a busy time of year."

Hoffman says staying safe is the key to success and dressing for the weather is always the first step.

"Regardless of the weather we're out there every day," said Hoffman.  "You want to dress in layers. If it gets cold you have plenty. If you're too hot you can always take those layers off. it's the most crucial part of the job."

While driving as long as ten hours a day and lifting boxes as heavy as 150 pounds can get tough, Hoffman says the toughest part is staying in shape.

"Keeping your body in shape and not over-extending and risking injury. Safety is the main goal," said Hoffman.

He's been on the same route for 15 years and says through it all,  what's most important is building a rapport with customers.

"I know my customers. They know me by my first name. I don't have to worry so much a bout if it's a safe delivery or not," said Hoffman.

"Paul knows us all by first name. When he comes in, it's always hi holly, or hi destiny. Its friendly. It's comforting," said Holly Kay.

"He's always nice when he comes in. He's friendly with all the customers.. He's friendly with the whole crew," said Shelly Dunford. 

Trading the relationships he's established on the job are something he wouldn't trade for the world. 

"I love my job. Otherwise I wouldn't have been here for 25 years," said Hoffman.

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