Complaints Continue Against Duck Creek Armory - News and Weather For The Quad Cities -

Complaints Continue Against Duck Creek Armory

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The Iowa Attorney General's office tells us customers who spent hundreds ordering products from a Davenport gun shop but never got them, now have a chance of getting their money back. 
     
We first told you about online shoppers filing complaints against Duck Creek Armory in Davenport late last month when the Better Business Bureau issued the company an "F" rating for the problems. After airing our story the BBB says the number of complaints went from about 30 to 100. 
     
The store has since closed its doors and all of KWQC's attempts to reach out to the store's owner have gone unreturned but the AG's office says he is working with an investigator to refund customers. 

"It's our goal to work with him as much as possible and see if he lives up to what he's telling us which is he's going to work very hard to get money back to people and so we're going to look for proof of that and we'll continue to be in contact with him," said Bill Brauch, Director of Consumer Protection Division for the Attorney General.

One of the consumers making a complaint gave KWQC a copy of an email he got from the store's owner last week. 
     
The email says the store recently experienced huge production problems and costs rose above its income adding the store "intends fully to pay every consumer back for its mistakes."

 

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