New campaign launched to support Illinois’ Latinx, immigrant communities amid pandemic

Gov. Pritzker announces 14 new welcoming centers across Illinois
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Published: Dec. 4, 2020 at 5:35 AM CST
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CHICAGO, Ill. (KWQC) - The Illinois Department of Human Services (IDHS) announced the launch of a statewide outreach campaign to Latinx and immigrant communities facing disproportionately high COVID-19 positivity rates.

The campaign communicates in Spanish and 16 other languages through a variety of ways to help empower community members to protect their health.

“As the COVID-19 pandemic continues, we are seeing that our Latinx and immigrant communities are disproportionately suffering, and it’s a priority for my administration to make sure we’re doing everything we can to share the most accurate and updated information so individuals can protect themselves, their families and their communities,” said Governor JB Pritzker.

Officials say the Latinx community has a positivity rate of more than 20%, nearly double the positivity rate among all other races and ethnicities, and accounts for 21% of positive cases in the state.

The campaign will:

  • Empower employees to protect their health in the workplace so they can protect their families’ health at home
  • Combat the stigma around the virus in immigrant and refugee communities
  • Remind community members to limit holiday gatherings and ceremonies

The Pritzker administration released the following additional information about the campaign:

The campaign provides community members with guidance about the symptoms of COVID-19, social distancing, PPE use, free testing sites, how to stop the spread of germs, what to do if you’re sick, how to protect from COVID-19, how to manage COVID-19 symptoms at home, and how to care for sick family members in multi-generational households.

Direct outreach to communities greatly impacted by COVID-19 is key to the campaign and includes coordination with community organizations, elected officials, places of worship, schools and food pantries to distribute Family Protection Packs that include face masks, hand sanitizers, hand wipes and educational resources.

In addition to direct community outreach, the administration continues to work with local health departments on contact tracing which is critical to slowing the spread of COVID-19. The state’s contact tracing program relies on trained public health workers who answer questions, alleviate concerns, and provide resources to ensure Illinoisans who either test positive or have been in contact with someone who tested positive have access to the resources and information they need. Contact tracers make calls in both English and Spanish. To make it easier for Illinois residents to identify when a contact tracer is attempting to get in contact with them, all calls made by contact tracers have the caller ID “IL COVID HELP.”

Additionally, 14 new Welcoming Centers across the state have received funding to provide immigrant and refugee support services bringing the total number of Welcoming Centers operating in Illinois to 30. The Illinois Welcoming Center (IWC) is a comprehensive service center for the integration of immigrants and refugees in Illinois. The Illinois Welcoming Center’s innovative model eliminates systematic barriers that immigrants may have in approaching state services and empower immigrant communities to succeed. For more information about immigrant and refugee support services, visit or call 312-793-7120.

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