Jo Daviess Co. 911 calls rerouted to Whiteside Co. due to outage

Galena police also affected by outage
FILE: Jo Daviess County Sheriff's Office on patrol.
FILE: Jo Daviess County Sheriff's Office on patrol.(KCRG)
Published: Aug. 4, 2022 at 12:24 PM CDT
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JO DAVIESS Co., Ill. (KWQC) - The Jo Daviess County Sheriff’s Office is rerouting all 911 calls due to a telephone network outage that is affecting both 911 and administrative lines.

According to the sheriff’s office, 911 calls are being rerouted to the Whiteside County Sheriff’s Office.

Police ask, that all non-emergency calls be directed to the alternate administrative line, 815-776-9310.

The outage is also impacting our ability to answer Galena Police Department’s administrative line, deputies said. Until further notice, should you need to contact the department outside normal business hours, 8 a.m. – 4 p.m., for non-emergency purposes, they encourage calls to be directed to 815-776-9310.

Service providers have been notified of the issue and are working to restore services, deputies said. There is no estimated timeline for restoration.

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